Black Wall Lamp

Shipping Areas

At Rynix Lighting, we offer delivery within the continental United States. Currently, we do not ship to U.S. territories, overseas states, or islands. All orders are handled by trusted carriers, including DHL, FedEx, UPS, and reputable freight partners.

Order Processing Time

Order processing refers to the period between placing your order and when it is handed over to the shipping carrier. Generally, we dispatch orders within 5 business days as soon as we receive your order and confirmation that payment has been successfully completed. Please note that orders placed on weekends may experience slight delays. Our warehouse operates Monday through Friday during standard business hours, excluding public holidays.

Once your order has been shipped, you will receive a confirmation email containing a tracking number and tracking link so you can conveniently monitor your delivery.

Shipping Costs

We offer free shipping and no taxes on all orders. Shipping to the continental U.S. is fully covered by Rynix Lighting, with no additional fees, duties, or hidden charges.

Estimated Delivery Time

For U.S. orders, packages typically arrive within 5–7 business days, with the fastest deliveries taking as little as 3 business days.

Please note: Large or oversized lighting fixtures may require additional handling time. Delivery times are estimates and can be affected by factors such as local holidays, customs clearance, severe weather, or courier service delays.

Important: White glove delivery is not available; shipments will be delivered to curbside or building entrances only. We do not ship to P.O. Boxes or military (APO/FPO) addresses. Please keep this in mind when placing your order.

Order Tracking

All orders come with full tracking. Once your order has been shipped, you will receive:

• A tracking number via email
  
• A link to monitor your shipment at any time

Please note: It may take 48–72 hours for tracking information to update after your order has been dispatched. Occasionally, tracking numbers may change during transit. If you are unable to view your tracking details after three days, please get in touch with us if you need more information.

Order Cancellation

We understand that plans can sometimes change. If you wish to cancel your order, please reach out to our customer service team as soon as possible at customerservice@rynixlighting.com or via our contact form.

• Orders can only be canceled prior to processing or shipment.
• Once an order has been shipped, cancellation is no longer possible. In that case, you may refer to our Return and Refund Policy after receiving your item.
• Custom or made-to-order items may not be eligible for cancellation once production has started.

Please note: Cancellation requests received outside of business hours (Monday to Friday, 9:00 am–6:00 pm UTC-8) will be handled on the next business day.

Change of Delivery Address

If you need to update your shipping address after placing an order, please contact us immediately at customerservice@rynixlighting.com.

• Address changes can only be made before the order has been shipped.
• Once your package is in transit, we are unable to reroute or modify the delivery address.

To help ensure timely delivery, please verify your shipping information carefully before completing your order.

Packaging & Delivery Safety

Since lighting fixtures are fragile, we take extra care in packaging all items, including:

• Double-layer protective packaging
• Impact-resistant foam cushioning

If your order arrives damaged, broken, or incorrect, please:

• Take clear photos of the item and its packaging
• Contact us within 7 days of delivery at customerservice@rynixlighting.com

We will review the situation and provide a suitable solution, such as a replacement or refund.

Delivery Delays or Lost Packages

If your package is delayed beyond the expected delivery window:

• Please first check the tracking information and contact the courier directly,
• Then contact us with your order number so we can assist in resolving the issue.

If your package is lost during transit, we will coordinate with the shipping provider to arrange a replacement or issue a refund.

Contact Us

For any questions or concerns, please feel free to reach out to us at: customerservice@rynixlighting.com

Thank You for Shopping with Us!

We sincerely appreciate your purchase and want you to be completely satisfied. If for any reason you are not fully satisfied with your order, we are happy to assist you.

Scope of This Policy

The return and refund policy described here applies only to purchases made directly through our official online store. Orders placed through third-party retailers or platforms may be subject to different return and exchange policies. Additionally, regional laws and local regulations may affect how our policy is applied in different countries.

Returns

You may request a return within 30 days of receiving your order. During this period, we will cover the cost of return shipping and issue a full refund.

To qualify for a return, items must be unused, in the same condition as when you received them, and in their original packaging.

To start a return, please contact our Customer Service team at customerservice@rynixlighting.com with your order number and the reason for the return.

Important: All returns require prior notification. Packages sent without contacting us first may not be accepted.

Exceptions

Please note that the following items are not eligible for return:

• Customized or made-to-order products
• Items clearly marked as non-returnable at the time of purchase

We encourage you to carefully review product details before placing your order. For questions about return eligibility, please reach out to our support team at customerservice@rynixlighting.com.

Refunds

After we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, refunds will be processed within 7–10 business days and credited to your original payment method.

For items purchased on sale or with discounts, the refund will reflect the amount actually paid.

Exchanges

We currently do not provide direct exchanges. If you wish to exchange an item, please return it for a refund and place a new order.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of delivery with clear photos and a description of the issue.

We will promptly resolve the problem by offering a replacement or a full refund.

Responsibility for Product Acceptance

Please inspect your items carefully upon delivery. If no issues are reported within 30 days of receipt, the order will be considered accepted, and the item will no longer qualify for a return or refund.

We are committed to working with you to resolve any concerns to your satisfaction.

A Note About Natural Materials

Many of our products are handcrafted from natural materials, each with unique characteristics. Variations in texture, slight irregularities, signs of wear, oxidation, and subtle color differences are natural features and are not considered defects. These characteristics do not affect the product’s functionality.

Return Process

1. Review Our Policy: Confirm that your order is eligible for a return by reviewing the return terms and conditions.
2. Submit a Return Request: Email customerservice@rynixlighting.com
    within 30 days of receiving the product, including your reason for return and clear photos or videos. Please note that items damaged due to misuse are not eligible for refunds.
3. Refund Amount Confirmation: Once we review your request, we will confirm the eligible refund amount with you.
4. Prepare the Package: Repack the item in its original packaging to ensure safe transit. Include your order number, name, and reason for return inside the package.
5. Send Tracking Info: After shipping the return, email us the tracking number and estimated delivery date.
6. Processing the Return: Upon receiving your returned item, we will inspect it and process your refund within 7–10 business days, notifying you by email.
7. Refund Completion: If the item is unused, undamaged, and properly packaged, your refund will be issued to the original payment method.

Refund Instructions

Refunds are issued only after returned items are received, inspected, and approved. You will be notified by email once your refund has been approved. Refund processing typically takes 7–10 business days.

Payment Methods:

PayPal refunds may take up to 48 hours to appear.

Refunds will be credited to the original payment method. Processing times may vary depending on your payment provider and method used at checkout. Please allow sufficient time for funds to appear in your account.

For any questions regarding refunds, please contact us at customerservice@rynixlighting.com.

Order Cancellation

If you wish to cancel your order, email us at customerservice@rynixlighting.com with your order number and a brief reason for cancellation to request a full refund, provided the order has not yet been processed.

Once an order has been shipped, it cannot be intercepted or canceled. You will need to initiate a return after receiving the item.

If you change your mind, we recommend contacting us as soon as possible to request cancellation before shipment.

Pricing and Information Disclaimer

We strive to provide accurate and up-to-date pricing, shipping details, and product information. All prices are listed in U.S. dollars.

Product availability and pricing are subject to change without notice. Occasionally, errors may occur in product descriptions, prices, or images. We reserve the right to correct any inaccuracies and to limit or cancel orders when necessary.

We are committed to ensuring your satisfaction. If anything does not meet your expectations, please contact us at customerservice@rynixlighting.com.