FAQs

Generally, after you place an order, our system automatically sends a confirmation email to the email address you used when ordering. If you haven’t received it, please contact us and provide a screenshot of your payment so that we can help you locate your order.

If you have any concerns about our products, please feel free to contact us before placing an order to request actual product photos. If we have them available, we will be happy to send them to you for confirmation. If the items are not in stock, we can take photos before shipping and share them with you for approval before arranging delivery.

For orders within the U.S., delivery usually takes 5–7 business days, and in some cases as fast as 3 business days.

After your order has been shipped, we will kindly send you an email with the tracking number and a link to track your package. If you do not receive this email or are unable to check your package status, please feel free to contact us, and we will provide you with the latest shipping updates.

Rynixlighting offers custom design services for most products, including non-catalog items. By providing material specifications, dimensions, and design drawings, we are able to support fully customized production.

We offer preferential pricing for bulk orders, commercial projects, and trade professionals. For bulk or trade inquiries, please reach out to our team at customerservice@rynixlighting.com.

If you encounter any issues, please feel free to contact us directly at customerservice@rynixlighting.com, and we will do our best to assist you promptly.