FAQs

Frequently asked questions

What shipping methods are available?

All orders are handled by trusted carriers, including DHL, FedEx, UPS, and reputable freight partners for larger items.

I’m not sure what I ordered — how can I check?

After you place an order, our system automatically sends a confirmation email to the address you used at checkout. If you haven’t received it, please check your spam folder or contact us at customerservice@rynixlighting.com and we’ll resend it.

Can I see the actual product before buying?

If you have any concerns about a product, please feel free to contact us before placing an order to request actual product photos. If we have them on hand we will gladly share them with you.

What is the estimated delivery time for my order?

For orders within the U.S., delivery usually takes 5–7 business days after handling. Oversized or freight items may take longer; the estimate will be provided in your confirmation email.

How can I track my order?

Once your order has shipped, we’ll send you an email with the tracking number and a link to follow your package. If you do not receive this email or are unable to check your package, please contact our customer service team.

Do you offer custom design services?

Rynixlighting offers custom design services for most products, including non-catalog items. By providing material specifications, dimensions, and design drawings, our team can support bespoke configurations for residential and commercial projects.

Do you offer special pricing for bulk or trade orders?

We offer preferential pricing for bulk orders, commercial projects, and trade professionals (interior designers, architects, hospitality, and contractors). For bulk or trade inquiries, please reach out to customerservice@rynixlighting.com.

How can I get help if I have a problem with my order?

If you encounter any issues, please contact us directly at customerservice@rynixlighting.com and we will do our best to assist you promptly.