Shipping Areas

At Rynix Lighting, we offer delivery within the continental United States. Currently, we do not ship to U.S. territories, overseas states, or islands. All orders are handled by trusted carriers, including DHL, FedEx, UPS, and reputable freight partners.

Order Processing Time

Order processing refers to the period between placing your order and when it is handed over to the shipping carrier. Generally, we dispatch orders within 5 business days as soon as we receive your order and confirmation that payment has been successfully completed. Please note that orders placed on weekends may experience slight delays. Our warehouse operates Monday through Friday during standard business hours, excluding public holidays.

Once your order has been shipped, you will receive a confirmation email containing a tracking number and tracking link so you can conveniently monitor your delivery.

Shipping Costs

We offer free shipping and no taxes on all orders. Shipping to the continental U.S. is fully covered by Rynix Lighting, with no additional fees, duties, or hidden charges.

Estimated Delivery Time

For U.S. orders, packages typically arrive within 5–7 business days, with the fastest deliveries taking as little as 3 business days.

Please note: Large or oversized lighting fixtures may require additional handling time. Delivery times are estimates and can be affected by factors such as local holidays, customs clearance, severe weather, or courier service delays.

Important: White glove delivery is not available; shipments will be delivered to curbside or building entrances only. We do not ship to P.O. Boxes or military (APO/FPO) addresses. Please keep this in mind when placing your order.

Order Tracking

All orders come with full tracking. Once your order has been shipped, you will receive:

  • A tracking number via email
  • A link to monitor your shipment at any time

Please note: It may take 48–72 hours for tracking information to update after your order has been dispatched. Occasionally, tracking numbers may change during transit. If you are unable to view your tracking details after three days, please get in touch with us if you need more information.

Order Cancellation

We understand that plans can sometimes change. If you wish to cancel your order, please reach out to our customer service team as soon as possible at customerservice@rynixlighting.com or via our contact form.

  • Orders can only be canceled prior to processing or shipment.
  • Once an order has been shipped, cancellation is no longer possible. In that case, you may refer to our Return and Refund Policy after receiving your item.
  • Custom or made-to-order items may not be eligible for cancellation once production has started.

Please note: Cancellation requests received outside of business hours (Monday to Friday, 9:00 am–6:00 pm UTC-8) will be handled on the next business day.

Change of Delivery Address

If you need to update your shipping address after placing an order, please contact us immediately at customerservice@rynixlighting.com.

  • Address changes can only be made before the order has been shipped.
  • Once your package is in transit, we are unable to reroute or modify the delivery address.

To help ensure timely delivery, please verify your shipping information carefully before completing your order.

Packaging & Delivery Safety

Since lighting fixtures are fragile, we take extra care in packaging all items, including:

  • Double-layer protective packaging
  • Impact-resistant foam cushioning

If your order arrives damaged, broken, or incorrect, please:

  • Take clear photos of the item and its packaging
  • Contact us within 7 days of delivery at customerservice@rynixlighting.com

We will review the situation and provide a suitable solution, such as a replacement or refund.

Delivery Delays or Lost Packages

If your package is delayed beyond the expected delivery window:

  • Please first check the tracking information and contact the courier directly,
  • Then contact us with your order number so we can assist in resolving the issue.

If your package is lost during transit, we will coordinate with the shipping provider to arrange a replacement or issue a refund.

Contact Us

For any questions or concerns, please feel free to reach out to us at: customerservice@rynixlighting.com