Shipping policy

Rynix orders are delivered through trusted third-party carriers. We regularly work with shipping companies such as DHL, UPS and FedEx.

Free Standard Shipping

Standard shipping is free throughout the United States, including Alaska and Hawaii. This also applies to remote U.S. addresses and oversized or heavy items.

The time it takes to receive your order is divided into processing time and delivery time.

Processing time: 0–7 business days

Estimated transit after shipment: 15–20 business days

Large items (package size over 27.5" / 70cm): sea freight, estimated transit 35–45 days after shipment

The product page shows the applicable delivery estimate for your selected size. A different size may use a different shipping method. Items with different transit times may arrive separately. If a delivery estimate is marked as requiring confirmation, please contact us before ordering.

Note:

  1. Out-of-stock items will be replenished and shipped immediately after arriving at our warehouse. For large items, if the package size exceeds 27.5" (70cm), we will use sea transportation, and the shipping time is 35-45 days. We appreciate your understanding.
  2. Please provide a safe and reliable delivery address. If you believe your address cannot be delivered to safely, please provide an alternative address. If special shipping instructions are required, please indicate them at the time of ordering.

Items Damaged in Transit

Please inspect the packaging on arrival. If the goods are visibly damaged, do not accept or sign for the package; obtain a damage notification from the carrier and notify Rynix immediately. For damage found after unpacking, contact us within 48 hours of delivery and keep the packaging and photos. The one-week carrier claim window is a separate carrier deadline, not an extension of our 48-hour reporting request. Contact us promptly so we can assist with the claim and next steps.

Track Your Order

After your order ships from one of our warehouses, tracking information will be sent to you via email. You can use the FedEx, UPS or USPS website to track your shipment. To speed up delivery, your order may be shipped from different locations, so you may receive multiple packages — at no additional shipping cost.

Delivery Time

Delivery time varies from product to product. Some of our products are shipped directly from the manufacturer and may take more than a week to dispatch. For questions about availability and delivery time, please refer to the shipping section on the product page or email us at customerservice@rynixlighting.com.

Change-of-Mind Refusals

For a change-of-mind refusal, or cancellation while the goods are in transit, round-trip freight and purchase costs will be deducted from the refund. This rule does not apply to a refusal made because of transit damage in accordance with the instructions above. If you receive an incorrect item, contact us for return instructions before sending it back.

Shipping for Furniture and Larger / Heavier Items

For items that meet standard size and weight limits, we use UPS or FedEx. Standard truck freight is used for larger or heavier items. The trucking company will deliver your goods "curbside" — you will need to accept delivery and unloading at your home, and you are responsible for moving the item inside and setting it up. We recommend having more than one person present when your product arrives. Assembly instructions are provided.

We do not use truck freight to deliver to Canada.

Truck Freight Notice

For all truck freight, the delivery service will notify you by phone at least 24 hours before delivery. Our staff will indicate your contact number and delivery address on the bill of lading before shipment. Once your order has shipped and the freight dispatcher contacts you, please confirm (and update if necessary) your delivery destination. They will arrange an approximate delivery window, usually within four (4) hours.

Note: if no one is home at the time of attempted delivery, a re-delivery fee will apply. Please make sure someone is available to receive the order. If the delivery truck cannot reach your home, we may need to deliver your goods to the nearest accessible location.

If you have any further shipping questions, please contact us at customerservice@rynixlighting.com.